For more information about how to configure your brand’s knowledge base, see About the knowledge workbench V2. In the menu that opens, select Create Shortcut: Facebook Messenger will then display a message that reads, Shortcut username create. Hold your finger down on your conversation and wait for a few seconds. Customize predefined labels in the Messenger home screen for each supported languageįor more information, see Configure Messenger. Open Facebook Messenger > Conversations view.Add a brand logo to your Messenger header Messenger Home is a full featured SMS launcher and texting app with right-swipe inbox access, optimized voice search and a simplified home screen experience.The Messenger Homescreen also enables the following enhancements for Messenger: Open the app drawer Search for the Messages by Google app Tap and hold the Messages by Google icon and drag the Messages by Google icon to the home screen. As we continue to release new Messenger capabilities, Messenger Homescreen will become an exceedingly powerful touchpoint for your customers. By enabling both Messenger Homescreen and Knowledge Articles during configuration, the customer can freely navigate between a conversation with a bot or agent and the public knowledge base that your brand maintains for common questions and support topics. To start a call on Messenger Rooms, download and install the Messenger app on your phone from Google Play. The Messenger home screen becomes especially beneficial when paired with knowledge articles. This option enables the Messenger to offer a personalized landing page when the customer visits the Messenger, rather than immediately placing the customer in the conversation. Messenger now provides a home screen configuration option. If it is, then you should be able to just re-add it to the screen again. Messenger Homescreen and knowledge articles overview Tap and Hold the background of the home screen and see if it is still listed with the rest of the icons.
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